Shipping policy

Shipping Policy

Last updated: August 31, 2026

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping (5–7 business days) — Rate calculated at checkout
  • Expedited Shipping (2–3 business days) — Rate calculated at checkout
  • Overnight Shipping (1 business day) — Rate calculated at checkout

Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to carrier delays beyond our control.

Shipping Restrictions

We currently ship to addresses within the United States. Please note that we are unable to ship to certain states or regions due to regulatory requirements. At checkout, you will be notified if your location is outside our eligible shipping zones.

If your order is placed from a restricted area, it will be canceled and you will receive a full refund.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through our carrier's website. Please allow 24–48 hours for tracking information to become active.

Damaged or Lost Packages

Classic Citiva Flower is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package is confirmed lost by the carrier, please contact us at info@classiccitivaflower.com and we will work with you to find a resolution.

Incorrect Address

It is the responsibility of the customer to ensure the correct shipping address is entered at checkout. Classic Citiva Flower is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at info@classiccitivaflower.com.

Questions

If you have any questions about your order or our shipping policy, please contact us at info@classiccitivaflower.com or visit our Contact page.